Harbourlight
Bed & Breakfast

It is not always practical to offer all of our availability on line, if the dates you want are not available

please contact us direct

• Different forms of communication are offered i.e. email, phone and face to face enquiries and bookings taken
• At time of booking any special requests/requirements may be discussed with guest
• Clear, precise information given over phone, often repeating back to guests to check understanding, time given for possible questions
• Post or electronic mail confirmation always sent to save any misunderstanding
Identifying/finding premises
• Brightly painted exterior and large sign
• Well lit porch and sign at night

• Well maintained uncluttered front porch
• Contrasting colour/wide entrance door
• Front door bell indicated

• Valet parking and porter service offered

• Non-slip entrance mat secured to floor
• Induction given to all guests in lounge e.g. directions to dining room, bar, times given for breakfast etc. Dietary requirements discussed. Travel brochures signposted and easily accessible in lounge
• Notice board
• Service bell
• Signs on doors denoting dining room, bar, lounge
• Wheelchair/pushchair space available on ground floor
• Bags carried to room
• Guests taken to room

• Wide stair wells with grab rails
• Fire exits pointed out to all guests
• Uncluttered exit routes
• Large exit signs
• Contrasting colour scheme in corridors
• Dado rail in corridors
• Uncluttered corridors
• Well lit corridors with automatic sensor lighting
• Double glazing throughout, windows with simplified openings and safety feature
• Well lit rooms
• Plenty of natural light

• Staff help guests with luggage/doors/wheelchairs/pushchairs etc
• Staff take time to listen and repeat to gain and check mutual understanding
• Staff will assist with phone calls, reading maps, giving directions, local information etc