Harbourlight Guest House

Different forms of communication are offered i.e. email, phone and face to face enquiries and bookings taken
At time of booking any special requests/requirements may be discussed with guest
Clear, precise information given over phone, often repeating back to guests to check understanding, time given for possible questions
Post or electronic mail confirmation always sent to save any misunderstanding
Brightly painted exterior and large sign
Well lit porch and sign at night

Non-slip entrance mat secured to floor
Induction given to all guests in lounge e.g. directions to dining room, bar, times given for breakfast etc. Dietary requirements discussed. Travel brochures signposted and easily accessible in lounge
Notice board
Service bell
Signs on doors denoting dining room, bar, lounge
Wheelchair/pushchair space available on ground floor
Bags carried to room
Guests taken to room

Staff help guests with luggage/doors/wheelchairs/pushchairs etc
Staff take time to listen and repeat to gain and check mutual understanding
Staff will assist with phone calls, reading maps, giving directions, local information etc